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EGROUP Maintenance Services (EMS) provides quality maintenance services that are delivered direct to you under tyhe trusted EGROUP brand. In addition, the benefits of...

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EGROUP Fire Services (EFS) takes fire prevention seriously. That's why we offer a range of preventative products and services. We are...

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News & Events

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Aug 25, 2010

Web Site Update We have recently updated our web site and encourage you to look around -

Jun 9, 2010

Spotlight on our Newest Client

We want to extend a warm welcome to our newest, and perhaps most unique client, -

Important Links

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Phone: +61 9561 3111
Fax: +61 9560 0118
Email: laura@egroup.cc

- We Measure our Efforts...

We explain to staff how we measure our efforts to service our clients:

1. VALUE

• Do our services add value to our client’s business & deliver tangible benefits?
• Are our frontline staff consistent in their service delivery?

2. EASE OF DOING BUSINESS WITH US

• Are we flexible, attentive to their needs & easy to deal with on any matter?

• Do we look for ways to automate processes for our clients?.

3. INTEGRITY

• Do we value our reputation and work hard to continually deliver on our commitments;

• Are our staff committed to the success of our client’s business?

• Do we learn from our mistakes?

4. RELEVANCE

• Do we focus on continuous improvement in everything we do?

• Do we deliver services relevant to the evolving needs of our clients?

• Do we have an increasing % of our clients using our Integrated Services?

5. MANAGEMENT FOCUS

• Do we have a strong management team with solid experience in their area of responsibility?

• Are they readily accessible to both clients and staff?

• Do they actively seek out & eliminate barriers that inhibit the success of our clients and staff?

6. LONG TERM RELATIONSHIP IS A PARTNERSHIP

• Do we have client relationships that are based on trust & mutual respect?

• Do we have a relationship where our clients consider us as part of their future plans?

7. REFERRAL SOURCE

• Do our clients happily refer EGroup to their business associates?

• Do our clients happily accept reference requests about EGroup?