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EGROUP Maintenance Services (EMS) provides quality maintenance services that are delivered direct to you under tyhe trusted EGROUP brand. In addition, the benefits of...

EGROUP Fire Services (EFS)

EGROUP Fire Services (EFS) takes fire prevention seriously. That's why we offer a range of preventative products and services. We are...

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News & Events

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Aug 25, 2010

Web Site Update We have recently updated our web site and encourage you to look around -

Jun 9, 2010

Spotlight on our Newest Client

We want to extend a warm welcome to our newest, and perhaps most unique client, -

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Phone: +61 9561 3111
Fax: +61 9560 0118
Email: laura@egroup.cc

Our Approach to Service

OUR APPROACH TO SERVING YOU...

We believe it is important that our clients and potentiual clients understand what drives us, what we believe in, the methods we use to ensure a consistent level of service and why you can confidently select EGroup to provide our services to you.

"Our clients are the centre of our culture and building a sustainable and mutually beneficial relationship with them is the single core objective of EGroup." - Sami Chamoun, CEO

This page and the next few pages outline our service approach. You will notice that we havr included some diagrams based on a white board where we refer to ‘Sami always says...” Our CEO regularly has motivational sessions with the staff on service and the importance he attaches to our clients. Since it is now part of our culture, we thought it was worthwhile sharing a few of these as we believe it helps clients to see where our passion for service is founded – at the top of our company!!

We have built our processes and procedures around servicing our clients. We understand that providing excellent client service is a journey not a one-time event. Our goal is to consistently provide excellent service as we fully understand that a client’s decision to remain with us or defect is the sum of many small encounters with the company.

We further understand that the characteristics of our market segments include many low cost providers where barriers to entry are low and the services are essentially commoditised. Therefore our strategy to differentiate is through a sincere passion in providing excellent client service and an uncompromising commitment to continuous improvement in our service delivery We do this through the efforts of the dedicated people in our company who deliver this service to equally dedicated people – our clients. That’s our business – we deliver service to people.