EGROUP Electronic Security (EES)

ELECTRONIC PROPERTY PROTECTION   ...

EGROUP Maintenance Services (EMS)

EGROUP Maintenance Services (EMS) provides quality maintenance services that are delivered direct to you under tyhe trusted EGROUP brand. In addition, the benefits of...

EGROUP Fire Services (EFS)

EGROUP Fire Services (EFS) takes fire prevention seriously. That's why we offer a range of preventative products and services.   We are...

EGROUP Cleaning Services (ECS)

COMMERCIAL CLEANING SERVICES   ...

EGROUP Security Services (ESS)

PROTECTIVE SECURITY   ...

News & Events

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Aug 25, 2010

Web Site Update We have recently updated our web site and encourage you to look around -



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Jun 9, 2010

Spotlight on our Newest Client

We want to extend a warm welcome to our newest, and perhaps most unique client, -

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Phone: +61 9561 3111
Fax: +61 9560 0118
Email: laura@egroup.cc

Mission Statement

 

BECAUSE OF OUR CLIENTS... WE EXIST

Our value proposition to you is our fanatical belief in the providing great customer service. We operationalise this belief through our Mission Statement, our Client Ethos, and the team culture this focus brings to our business.

The tangible impact for you is the empowerment that the guiding principles of our Client Ethos give to our staff in making frontline decisions in the services we provide to our clients.  Our business is to effectively provide our services with minimal disruption to your business.  In doing so, our staff are required to make many 'on the job' decisions about the services they provide to you and having a core set of values embedded in our processes and procedures that are grounded in a client-focused ethos means that our staff should never doubt that making the best decision for the client means they are making the best decision for EGroup and themselves.

There is no ambiguity in our focus – it is you, our client.


OUR MISSION

Guided by our relentless pursuit of excellence, we will constantly strive to implement the critical initiatives required to achieve our vision.  In doing this we will deliver benchmarked client service and operational excellence across all of our business units and meet or exceed our commitments to all whom we serve.

All of our long-term strategies and our short-term tactical actions will be moulded by a set of core values that are shared and embraced by each and every EGroup staff member.  We will be known for our:


  • Leadership edge;
  • Client service practices through our passion for high standards;
  • Our respect for diversity; and
  • Commitment to create exceptional opportunities for professional growth in order that our staff can fulfil their full potential.

We acknowledge that we sometimes get things wrong however it will be our immediate strategic response, our open and honest communication with our client along with our commitment to learn from our mistakes that will set EGroup apart from our competition.