ELECTRONIC PROPERTY PROTECTION ...

EGROUP Maintenance Services (EMS) provides quality maintenance services that are delivered direct to you under tyhe trusted EGROUP brand. In addition, the benefits of...

EGROUP Fire Services (EFS)

EGROUP Fire Services (EFS) takes fire prevention seriously. That's why we offer a range of preventative products and services. We are...

EGROUP Cleaning Services (ECS)

COMMERCIAL CLEANING SERVICES ...

EGROUP Security Services (ESS)

PROTECTIVE SECURITY ...

News & Events

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Aug 25, 2010

Web Site Update We have recently updated our web site and encourage you to look around -

Jun 9, 2010

Spotlight on our Newest Client

We want to extend a warm welcome to our newest, and perhaps most unique client, -

Important Links

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Phone: +61 9561 3111
Fax: +61 9560 0118
Email: laura@egroup.cc

- How we Measure...

We measure our efforts in the following ways:

1. WE LISTEN AND ACTIVELY SEEK FRONTLINE FEEDBACK

Everyone from our Area Managers to our Rostering Team and even our receptionist look for ways to improve what we do and keep an ear open to identify issues before they become problems

2. TEAM OF EXPERIENCED ACCOUNT MANAGERS

All feedback from our ‘listening’ activities go to our Account Managers and they are responsible for initiating corrective action when necessary

3. OUR SERVICE MANAGEMENT CONDUCT REGULAR CLIENT SITE VISITS

You will receive regular visits, Our management want to personally touch base with you to get your views on our service and our company. We will also take the opportunity to discuss EGroup generally along with our plans for the future.

4. REGULAR 3RD-PARTY CLIENT SURVEYS

We send out an annual client survey that is administered by a 3rd party.

5. MONITOR CLIENT RETENTION RATES

The ultimate gauge of our effectiveness is whether our clients will recommend us to their business associates and other companies.